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Majesco research indicates UK insurance market fails on customer expectations
02 July, 2015 Research from insurance software provider Majesco indicates that the UK insurance market is failing to deliver on customer expectations.
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Latest Features

Time for new business models
01 July, 2015 Paul Hately, global head of Swiss Re Protection Partners, explains what life insurers expect from reinsurers as well as arguing the case for parallel business models
  • Solid growth foundations for Canada’s life market
    29 June, 2015 Despite historic low interest rates, there are several factors expected to drive growth in the Canadian life insurance market by 2018 including insurers’ strong capital base and innovative product development
  • UK annuities market experiences tough times
    19 June, 2015 The UK annuities market has been hit hard by radical pension reform effective from April 2015. Nevertheless, some industry providers point to continued interest in annuities and argue the guaranteed income stream and security provided by an...
  • Real-time life pricing: coming, ready or not
    11 June, 2015 When getting new prices quickly to market, the European life insurance industry plays second fiddle to non-life insurers, many of whom now quote individually prepared prices which are delivered in real-time. But the life market is starting to...
  • China’s life market begins to open up
    02 June, 2015 China’s life insurance market is beginning to open up and become more innovative – and together with rising disposable incomes and increased awareness of insurance products – this should boost growth in the Chinese life segment.
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What consumers really want from life insurance
10 June, 2015 Consumers have long seen insurers as difficult to deal with; they don’t interact with customers effectively or frequently enough, and they score low on trustworthiness. But what is the insurance customer experience really like today? Vinay...
  • Shifting the focus to group life
    11 May, 2015 Steve Bridger, group risk director at Aviva, offers his views on trends and potential opportunities in the group life market.
  • How standard is the standard formula?
    27 March, 2015 Emma Gerrard and Wolfgang Hoffmann from the life insurance consultancy practice at Towers Watson explain why, for the vast majority of insurers across Europe, the use of the standard formula to calculate the Solvency Capital Requirement (SCR)...
  • Matching unit-linked liabilities in a Solvency II world
    25 February, 2015 George McCutcheon, director of research at Financial Risk Solutions (FRS), explains how the introduction of Solvency II will result in a fundamental change in how life companies operate their unit-linked matching processes
  • Listen to what consumers want
    26 January, 2015 Milka Kirova and Lukas Steinmann, senior economists at Swiss Re, explain how by tuning into the needs of their customers in a ‘smarter’ way, life insurers can increase life insurance coverage and achieve a win-win both for the industry and society
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