Japan’s third-largest life insurer
Dai-ichi Life and US technology giant IBM have joined forces in a
research programme aimed at developing technology solutions for
insurers using IBM’s semantic analytics technology.
According to IBM, semantic analytics involves
analysing the massive amounts of data found within daily event logs
to detect performance and quality issues before they become
disruptive.
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As an example, IBM explained that the tool can
signify if a customer inquiry is being duplicated within the system
or if an employee is taking too long to answer a client’s
request.
The technology, IBM said, provides executives
with realtime access to critical information to handle client
questions and requests with more speed and efficiency.
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