Consumer Trends

European Mental Health Week: Insurers must improve access to mental health services

The protection insurance sector must ensure individuals have access to the mental health counselling services they offer and work towards…

UK SMEs increasingly offer well-being apps to engage their workforce

The prevalence of well-being apps or platforms as employee benefits is increasing in the UK, with a third of SMEs…

Consumer confidence poses a hurdle for the integration of AI in underwriting

The use of AI to issue insurance policy quotes generates mixed feelings among consumers, with the proportion who are comfortable…

Mental and physical well-being continues to grow in importance within the workplace

The improvement of offerings that companies such as Bupa have displayed in employee wellbeing highlights the increasing importance of health…

Well-being apps are showing value to health and life insurers and their customers

Scottish Widows recently reported a 62% increase in the use of its well-being app in 2023 compared to the year…

Consumers are increasingly relying on credit for insurance purchases

Premium Credit has found that motor and home insurance customers are increasingly relying on credit to purchase cover, while GlobalData…

YuLife’s AI-based metric can improve awareness of employee health and wellness

Consumer attitudes regarding sharing wearable data with life insurers are becoming more and more significant in the ever-changing world of…

Q2 2024 update: mentions of health & wellness in insurance industry filings

The global insurance industry experienced a 78% drop in company filings mentions of health & wellness in Q2 2024 compared…

Q2 2024 update: mentions of personalization in insurance industry filings

The global insurance industry experienced a 93% drop in company filings mentions of personalization in Q2 2024 compared with the…

Q3 2023 update: personalization related hiring actvity in the insurance industry

The global insurance industry experienced a 23% drop in new job postings related to personalization in Q3 2023 compared with…

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