Notably, personalization was one of the most frequently referenced themes in Q2 2023, ranking highest in terms of mentions, ahead of individualism & expression and environment, according to GlobalData.

Of the top leading companies in the insurance industry, Munchener Ruckversicherungs-Gesellschaft Aktiengesellschaft (Munich Re) had the greatest increase in references for personalization in Q2 2023, compared with the previous quarter. GlobalData identified ten personalization-related sentences in the company's filings - 0.3% of all sentences - and an increase of 11% in Q2 2023 compared with Q2 2022. Aon’s mentions of personalization rose by 700% to 8 and Principal Financial Group’s by 700% to 8 and American International Group Inc (AIG)’s by 43% to 4 and PICC Property and Casualty’s by 100% to 4.

GlobalData’s Company Filings Analytics also applies sentiment weight to reference sentences, based on whether the sentences are positive, negative, or neutral. Starting at 100 in 2020, an index over 100 is more positive. The overall index for personalization in Q2 2023 was 81.

For further understanding of GlobalData's Insurance Predictions 2023 – Thematic Intelligence buy the report here.

This content was updated on 5 August 2023

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