Customer interaction technology provider Glia has unveiled an integration with Insurity’s Workers’ Compensation Suite solution, under an expanded alliance with Insurity.

This integration is designed to streamline interactions between insurers, their agents, and customers directly within the Insurity interface.

Insurity’s comprehensive suite offers core systems, predictive analytics, premium audit, and loss control solutions.

With the Glia integration, insurers can now support their agents and policyholders across various channels, including underwriting, billing, and claims, through AI-powered automation and Glia’s ChannelLess Architecture.

Insurity CEO Chris Lafond said: “As we continue to empower insurers to modernize their technology strategies and drive more efficiency across the business, expanding our successful partnership with Glia and launching this integration into our workers’ comp suite solution was the natural choice.

“Plus, we are excited to have Ryan Clissa take the stage at our annual event, sharing his expertise on how insurers can future-proof their service operations by transforming interactions.”

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Glia’s unified interaction management approach is revolutionising company-customer interactions by unifying voice, digital customer service, and AI, according to the company.

The Glia Interaction Platform’s architecture eliminates common issues such as data silos and dropped context.

Glia insurance director Ryan Clissa said: “As Insurity helps workers’ comp carriers modernise their technology stack, the need to meet agents and customers where they are on screen and deliver a personalised, guided experience is growing.

“I look forward to discussing the many ways AI and digital communication channels are redefining the insurance industry with this influential crowd, diving deep into tips and best practices for how to strengthen agent and customer relationships, streamline operations and reduce costs.”

Glia works with more than 500 insurance companies, banks, credit unions, and financial institutions globally. It secured over $150m in funding and has a valuation exceeding $1bn.

In May, Insurity partnered with Certificate Hero, a SaaS platform for managing certificates of insurance.