Oman Insurance Company, in line with its ‘customer first’ strategy, has launched an automated motor claims system that is said to cut down the claim process time by 50%.
The company is said to be the region’s first to offer First Notification of Loss to its customers directly at the garage, eliminating the need for manual intervention by its staff.
This will result in reduced approval time and the approval of a number of repairs in a few hours.
It will provide the surveyors with the digital capability to grant approvals faster as the entire claim-related information is available on the cloud.
The customers will receive automated SMS notifications throughout the process, which will keep them updated about each step till they receive the vehicle.
Furthermore, the new automated motor claims system requires little to no paperwork, doing away with over one million print outs annually.
Oman Insurance Company CEO Jean-Louis Laurent Josi said: “This key initiative is part of our digital transformation strategy whose objective is to provide our customers with simple, fast and transparent processes and deliver them a remarkable experience.
“Our ultimate aim is to become the reference in the region for exceptional customer service and the only way to achieve that is to keep customers at the heart of everything we do. Our customer satisfaction index at mid- year shows that we have 87% of satisfied and very satisfied customers reflecting the continuous improvements at Oman Insurance.”
The launch of the automated motor claims system follows a series of digital initiatives by Oman Insurance this year. This includes a real-time motor insurance purchase portal and a corporate website.
Last year, Oman Insurance partnered with Generali Global Pension to offer a group savings and retirement insurance plan to companies and their employees in the UAE.