Aetna International has announced that it will be waiving deductibles for inpatient hospital admissions related to Covid-19.
This is part of several steps Aetna has introduced to aid international medical insurance members access care during the coronavirus pandemic.
If a deductible applied to a member’s inpatient benefit, Aetna will waive this at all in-network facilities for treatment of Covid-19 or associated complications. Furthermore, this applies to all international medical insurance members and is effective for any such admissions through to 1 June 2020.
Aetna has made a number of efforts in this time, including expanding patient access to consultations and medication. This is all through its virtual health offering, vHealth, free to all members from last week.
“The health, safety and well-being of Aetna International customers and members is paramount, which is why we are announcing additional steps today to help provide timely and barrier free access to care during the COVID-19 outbreak,” said Richard di Benedetto, president, Aetna International. “We are doing everything we can to make sure our members are supported and have simple and affordable access to the treatment they need, when they need it.
“As the number of COVID-19 cases continue to rise, Aetna International is closely monitoring developments in all countries where our members may be affected. Our thoughts continue to be with everyone that has been affected by the outbreak, and our sole focus is on ensuring the health and safety of our employees, customers and members.”
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In March 2020, Aetna provided all its members with free access to its virtual health offering during the COVID-19 pandemic.
The solution, vHealth, is being distributed to help ensure continuous access to health care in the middle of the outbreak.
vHealth gives members access to confidential medical consultations over the phone or via video. In addition, members are able to speak to a doctor at any time about any aspect of their health and well-being.
Furthermore, Aetna members that undergo diagnostic testing for COVID-19, as referred by a medical physician in an approved facility, will be reimbursed in full. This is through the standard claims process and members are allowed to make one claim per calendar month related to diagnostic testing for COVID-19.