Aetna International will provide all its members with free access to its virtual health offering during the COVID-19 pandemic.

The solution, vHealth, is being distributed to help ensure continuous access to health care in the middle of the outbreak.

vHealth gives members access to confidential medical consultations over the phone or via video. In addition, members are able to speak to a doctor at any time about any aspect of their health and well-being.

Furthermore, Aetna members that undergo diagnostic testing for COVID-19, as referred by a medical physician in an approved facility, will be reimbursed in full. This is through the standard claims process and members are allowed to make one claim per calendar month related to diagnostic testing for COVID-19.

Aetna has also reminded members to follow guidance issued by their local health authority. Also, existing health benefits are not affected by the coronavirus pandemic. Medical advice and subsequent treatment will be covered in accordance to a member’s plan as it would any other eligible medical condition.

Richard di Benedetto, president, Aetna International said: “The health, safety and well-being of Aetna International customers and members is paramount. We know that many people will be concerned about visiting a doctor or hospital waiting room at the moment, so we are giving all members free access to vHealth – a global service that provides medical consultations via phone or video link – for any health or well-being condition.”

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He continued: “Members referred by a physician in an approved medical facility for diagnostic testing for COVID-19 will be reimbursed in full. We recognise that each government or health authority may have slightly different advice regarding diagnostic testing, so members are advised to follow the guidance issued by their local health authority and to contact their local health care provider or vHealth doctor if they have any concerns.”