EV repair cost concerns are a key barrier to UK adoption
CW and RW
Aviva to use AI virtual agent to streamline phone-led claims journeys
GlobalData’s 2025 UK Insurance Consumer Survey found that claims are most commonly initiated through the provider’s website.
Provider apps emerge as a growing channel for personal lines insurance
Digital health partnerships expected to be most important for insurers over next three years
Insurance industry sees greatest challenge coming from insurtechs
OpenAI approves first insurer app on ChatGPT for in-chat home insurance quotes
Car dealers and manufacturers emerge as alternative channels for UK motor cover
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