Sapiens International has secured backing from a wholly owned subsidiary of the Abu Dhabi Investment Authority (ADIA) and moved its headquarters to London.
This makes the investor a “significant minority shareholder”, according to a statement from the insurtech company. However, financial terms remain undisclosed.
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The business, once listed in Tel Aviv and on New York’s Nasdaq, was taken private last year by US private equity group Advent in a $2.5bn (NIS7.03bn) deal.
Its new base is at Space House in Holborn.
The office will function as both the group’s global headquarters and an AI Customer Experience Lab.
Insurers will be able to work with Sapiens teams there to review and trial AI uses designed for the sector.
Sapiens supplies core operating systems to more than 600 insurers worldwide.
The company said its agentic platforms are used to reduce manual processes linked to those systems, covering policy underwriting, claims handling, pricing and risk management, and billing.
Its product range includes Agentic Claims, Agentic Underwriting and Agentic Policy. These sit on the Central Agentic Framework, which the company said links insurers’ core systems with their AI plans through a single, governed insurance ontology.
Sapiens said the London site is also expected to support recruitment of AI specialists as it expands its forward deployment group, which works with clients on the rollout and scaling of agentic systems.
The company also said it plans to open a second AI Customer Experience Lab in the US later this year, aimed at the North American insurance market.
Sapiens interim CEO and executive chairman Mike Ettling said: “AI-powered hyper-relevance is the new competitive advantage for insurers, and we are enabling this through agile intelligence and the ability to make decisions at the speed of thought. This will revolutionise how insurers compete, how they go to market, and ultimately, how they serve the people who buy their products.
“Our new offices are designed to deepen our collaboration with leading global insurance institutions at a time of enormous technological change for the industry.”
