French insurance major AXA has decided to overhaul its claims operations in the UK that is expected put nearly 125 jobs at risk of redundancy.

As part of its reorganisation plan, AXA seeks to get rid of non-core activity from operational areas after completion of an in-depth review of the businesses.

The planned overhaul, according to AXA, will enable the company to concentrate on claims handling efficiency.

AXA said that redundancies could be carried out six claims sites. However, the company does not expect the net job cut of more than 40 upon completion of the consultation period.

Staff affected by the move will be provided with all the appropriate help and support they need throughout this period of change, the company assured.

The new operating model in the claims department is set to be launched in June this year.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

AXA UK executive managing director of claims Waseem Malik said: “Our new structure will enable greater accountability and clearer focus in customer-facing operational areas, supported by strong Centres of Excellence providing technical expertise in a more collaborative and consistent manner.

“We believe this will have a positive impact on claims experience and improve customer satisfaction.”

The new structure follows establishment of two operational business areas Motor & Travel Claims as well as Property & Casualty Claims in March this year.

Simultaneously, the company established four centres of excellence in claims technical services; claims operations; claims risk, fraud & complaints; and claims transformation.

Last month, AXA Commercial revealed plans to open two new SME trading centres, which may put approximately 106 jobs at risk.