TAL has announced a three-year strategic agreement with Microsoft, bolstering its commitment to using the latest technology to create better experiences for clients.

The agreement between TAL and Microsoft builds on their existing partnership and expanding the life insurer’s access to technologies such as Azure OpenAI.

Furthermore, the deal expands TAL’s ability to use generative AI. With the addition of Azure OpenAI, TAL’s engineering team is developing strong use cases across its business, where benefits to employees, customers and partners can be realised at scale and safely.

In addition, 2000 licenses for Copilot for Microsoft 365 will be rolled out following strong results in time savings and operational efficiencies from TAL’s participation in the Early Access Program that kicked off in October 2023.

Hinesh Chauhan, chief information officer at TAL, said: “Our partnership with Microsoft is an investment in advanced technology to make the experience our customers, partners, and employees have with us, better. This agreement demonstrates how TAL is adopting technology to lead on digital in the life insurance sector. The partnership approach allows us to benefit from Microsoft’s leading AI technologies like Copilot for Microsoft 365 while also collaborating closely to develop our own solutions for our customers, partners, and employees.”

Steven Worrall, managing director at Microsoft Australia and New Zealand, added: “Our continued collaboration with TAL highlights the incredible potential of AI, cloud computing and data to transform life insurance in Australia. The company has already gained a first-mover advantage in generative AI adoption through our Copilot for Microsoft 365 Early Access Program, and we are excited to explore more ways to enhance customer engagement and enrich employee experiences.”

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