Royal London has expanded its Helping Hand service, which is provided at no extra cost to protection plans policyholders, by adding five features.

The additional features are available through RedArc, a personal nurse adviser, include practical help at home, offering services such as cooking, cleaning, food shopping and gardening, to help ease the pressure of running a home so the person who is ill can recover.

Help for carers in the form of specialist advice and counselling has also been added to the service along with help in recovery, services for children and support for maternity complications. 

Royal London said it recognises there is a growing group of around 6.5m adults in the UK who are caring for someone. The insurer said carers are sometimes overlooked by mainstream services and are often coping with a huge amount of pressure and worry over the health of their loved one. 

Debbie Kennedy, head of protection at Royal London commented: “Many of our customers juggle the needs of their young families and possibly elderly parents too, alongside work commitments, the so-called ‘Sandwich Generation’.  This can put a strain on their ability to provide care and support to a loved one, both emotional and financial.  The new support services provided by Helping Hand can make all the difference to help people cope with the curve balls that life throws at them.”

Christine Husbands, managing director of RedArc, said: “Our experience shows that the help needed when people are ill is varied and multi-faceted.  Our personal nurse advisers will develop a care plan personalised to the individual circumstances.  This could include help over the phone and access to services including those recently added.

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