US-based Columbia Insurance Group (Columbia) has embarked on a modernisation journey by partnering with Guidewire, a provider of software for the insurance industry.  

The collaboration aims to streamline Columbia’s IT operations and deliver enhanced value to its agents, policyholders, and employees.  

This move will involve the implementation of Guidewire InsuranceSuite on Guidewire Cloud across all lines of business in the states where Columbia operates. 

Columbia is a mutual insurance company engaged in offering property and casualty insurance solutions to small and mid-sized businesses.  

The first state is expected to transition to the new platform by 2025.  

To support this project, PwC, a Guidewire PartnerConnect Consulting Global Premier member, will provide implementation assistance.  

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In addition to InsuranceSuite, Columbia has chosen a suite of Guidewire analytics and data tools, including Guidewire Canvas, Guidewire Compare, Guidewire Explore, Guidewire HazardHub, and Guidewire Predict.  

These solutions will be integrated directly into Columbia’s policy and claims workflows, offering insights and data-driven decision-making capabilities.  

Furthermore, Columbia selected SmartCOMM from Smart Communications for customer communications management, with Guidewire acting as a reseller for the Guidewire PartnerConnect Solution member. 

Columbia vice president and chief information officer Lisa Wharton said: “We selected Guidewire because we needed to modernise our technology platform to meet our long-term business strategy needs. 

“Guidewire is the leading insurance software provider in the world. It is ahead of others in functionality, focus on research and development, and support, just to name a few.” 

This development follows an alliance between Swiss Re Reinsurance Solutions and Guidewire in November 2023. 

Swiss Re and Guidewire aim to integrate reinsurance data models and risk insights into the Guidewire platform, providing customers with advanced analytics, integrations, and data transfer options.