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Strategic Digital Agency

197 Long Lane

Pancentric is a strategic digital agency based near London Bridge. Since 2003, we have been helping businesses tackle digital transformation by designing services that put the customer first.

We work closely with our clients and their customers to ensure that both their user-experience and business strategy are aligned. With design thinking at the heart of our process, we can define user-led strategies to deliver service design, innovation and digital transformation projects. Our starting point is always the customer, understanding their needs enable us to co-create services that are needed and valued.

Pancentric’s transformative projects are delivered in three phases: Learn, Create, and Grow.


We work with you to build a deep knowledge of your challenges to understand the ‘big questions’ that need to be answered. With our design thinking approach, we immerse ourselves within your business and your customers to establish the scope of the project and identify the right problems to solve.


• Innovation and strategy workshops
• Design sprints
• Service blueprint development


Using the research collected in the ‘Learn’ phase, we design and build digital services that provide the most effective solutions and meet the needs of both your business and your customers. Whatever the solution, whether it is a rebrand, web or app development, all of our digital services are designed, built and tested quickly and effectively using our agile approach.


• UX and visual design
• Website and mobile app development
• Hosting and support


With a new service now established, we intend to maximise both its impact and its return on investment. We do this by ensuring your business has a strong and prominent digital presence, providing a range of digital marketing services such as Content, Performance and Email Marketing, working to increase and optimise the reach, lead generation and conversation across your digital channels.


• Content marketing
• Performance marketing
• Measurement and analysis
• Email and communications

With the majority of our clients based in the insurance sector we advise and deliver services to answer the demands of the 21st century customer. Some of leading insurance clients include: British Friendly Society, PIB Group, Jelf Group, Thistle Insurance, Cardif Pinnacle, Ed Broking, Shield Total Insurance, Cigna, Hiscox and AXA PPP. Our clients also span across the financial services, property, leisure and tourism.

What makes us different?

Unlike design consultancies, we have a long history of delivering complex digital builds. Unlike digital agencies, we use design thinking to help clients engage with customers and co-create solutions.

“The design thinking approach that Pancentric have used to help us develop new value propositions to meet customer needs has been fantastic. In one session, they brought senior stakeholders together and achieve what would normally take us six months.”
Amy Smith, former head of marketing and communications, Bluefin Group

“We appreciate the very high standard of service provided by all the team at ‘Pancentric’ over the past five years. Due to their understanding of our industry they appreciated the tough demands we face and the importance of constantly updating our broker community with new products and services to keep us ahead of the game. We would certainly recommend them to anyone considering future marketing to their clients/prospects.”
Guy Crockard, City of London Underwriters

We have been voted RAR Full Service Digital Agency Of The Year for three years in a row, feature in the eConsultancy ‘Top 100 Digital Agencies’, The Drum’s ‘Top Independent Agencies’ and have won a prestigious BIBA Award.

Imagine your tomorrow by calling us on +44 0207 099 6370 or filling out the enquiry form on this page.

Pancentric Digital

197 Long Lane London SE1 4PD

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