Concept: Connecticut’s tech company SS&C Technologies has rolled out a desktop automation solution named SS&C Blue Prism Desktop (Blue Prism Desktop) to help guard against operational vulnerabilities arising from human interaction including governance and security risks. It claims that Blue Prism can help digitize operations across financial services, insurance, health and pharma, and banking sectors.
Nature of Disruption: Blue Prism Desktop provides enterprise-level control, security, scalability, and auditability required to automate repetitive tasks. It enables users to reduce desktop processing risks, including human interactions such as log-ins, task initiation, and user-specific applications. The platform enables organizations to gain visibility across centrally controlled processes with strict user-access controls, multi-level change approvals, and intelligent automation software that automatically logs every action. The desktop automation solution features a user-friendly interface and centrally governed platform that enables businesses to automate high-volume, time-consuming, and data-sensitive tasks at scale. It enables organizations to comply with various IT and security standards and regional regulatory guidelines. The automation solution claims to provide enhanced customer engagement, improved interaction, and responsiveness and helps to provide increased operational performance and process quality. It provides extended Center of Excellence (CoE) best practices to the desktop and also helps to avoid impact from non-compliance.
Outlook: Enterprises are scouting for a reliable automation solution that can enable them to streamline routine tasks to improve customer satisfaction and improve employee productivity. Blue Prism Desktop automation solution claims to automate routine work, reduce repetitive administration, and helps to increase interaction with customers. It enables employees to focus on high-value work and provides improved job satisfaction. The company also claims to provide increased operational performance and process quality to enterprises.