Universal Sompo General Insurance has launched Artificial Intelligence (AI) powered virtual agents for its motor claims services in India.

Utilising conversational AI, the company’s AI-powered virtual agents will carry out routine conversations traditionally handled by live agents.

Go deeper with GlobalData

Premium Insights

The gold standard of business intelligence.

Find out more

Typically, the First Notice of Loss (FNOL), which is the initial step in claims processing, is usually a call centre-based service requiring extensive questions and data gathering.

Customers who have had a motor accident and are wanting to register a quick claim are usually under stress and look for convenient ways to report the claim without having to wait in call queues, noted the company.

The new initiative is expected to improve the customer experience by offloading routine calls from customer service representatives to AI-powered virtual agents.

Additionally, it is expected to cut down the entire turnaround time (TAT) in the claim registration process and reduce the wait time for filing a claim, checks on claims status, and review of policy information.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

Universal Sompo General Insurance Company CEO and managing director Sharad Mathur said: “Claims notification is a critical customer touchpoint in insurance. In Post-Covid era our biggest challenge is how we should Never Miss a Customer Call. AI automation will help streamline experience for both our customers and backend operations and we are placing big bets on it.”

Universal Sompo recently deployed initiatives such as Mobile Application (M-POS) for POS channel, Payment Integration with digital wallets, System for Crop Insurance and Customer self-service portal.