The Travelers Companies has tapped Westhill to improve its claim experience through the latter’s technology platform that offers seamless connection between claim professionals, contractors as well as customers.

The collaboration enables clients of the insurer filing property claims in select states to gain access to Westhill’s digital platform.

The platform will enable these customers to communicate with reputable contractors in their area.

It will also enable them to choose the best contractors for their requirements as well as track key milestones during the repair process.

Referring to the partnership with Travelers, Westhill CEO Kevin Reilley said: “We’re excited to work with them to bring our technology to a broader market and help expedite the recovery process for Travelers customers.”

A property casualty insurer, Travelers reported revenues of around $32bn last year.

The company has made a host of upgrades to enhance its claim process lately.

These include offering virtual inspections, real-time video chats along with electronic payment options to customers and claimants. At the same time, it has launched artificial intelligence technology-powered solutions to evaluate damage to property.

Last December, the firm agreed to acquire digital insurance agency InsuraMatch from the Plymouth Rock Group of Companies.

In November 2020, the firm launched Global Companion Plus+ to offer protection for employees who are employed outside of their home countries by providing Primary Foreign Voluntary Workers Compensation.

Travelers vice president of Property Claims Jim Wucherpfennig said: “Our goal is always to provide the best possible service throughout the entire claim experience, from the time the claim is reported through the completion of repairs.

“Westhill’s unique platform helps us give our customers an even more transparent and convenient process.”