Insurtech company Sure has launched model context protocol (MCP), a new capability that permits AI agents to independently manage insurance policy tasks such as quoting, binding and servicing.
MCP integrates AI with insurance operations, granting AI agents direct access to core functions through standardised protocols.
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The implementation allows AI tools including assistants, chatbots and autonomous agents to connect with the company’s insurance infrastructure.
These AI agents are now equipped to autonomously perform a range of tasks: generating insurance quotes, executing binding decisions, processing policy amendments, initiating claims and managing customer service interactions without human intervention.
It enables instant policy quoting, where AI can provide real-time insurance quotes, and autonomous binding, permitting AI to finalise policy binding within established guidelines.
The technology also supports policy management, allowing AI to handle the full policy life cycle, and integrated claims processing, where AI can manage the initiation and updates of claims.
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By GlobalDataThe company said that early feedback from beta partners has shown a 95% reduction in the time taken from quote to binding and an 80% decrease in customer service response times, with high customer satisfaction as AI delivers timely and precise insurance solutions continuously.
The MCP capability is immediately available to enterprise clients and developer partners across all insurance lines and markets that Sure supports.
The company has plans to expand MCP’s functionalities to more insurance products and services by 2025.
Sure CEO Wayne Slavin said MCP represents the missing link between AI capability and insurance infrastructure.
Slavin said: “By integrating MCP capabilities into insurance infrastructure, we are not just improving existing processes – we are fundamentally reimagining how insurance can be delivered. AI agents can now handle the entire insurance life cycle autonomously, from initial quote through binding and ongoing service, creating unprecedented efficiency and accessibility for both consumers and insurance providers globally.”
