Insurance company SIGNAL IDUNA is introducing Gemini Enterprise from Google Cloud to its workforce, including more than 10,000 employees and sales partners. 

The deployment is aimed at enhancing the development of decentralised AI agents to improve job-specific efficiencies. 

The adoption is expected to transform SIGNAL IDUNA’s operations by enabling employees to create AI solutions that are integrated with the company’s internal systems such as human resources, customer relationship management and marketing tools.  

Following the development and testing of these AI solutions, there is a potential for broader application within SIGNAL IDUNA.  

SIGNAL IDUNA board member for Customer, Service and Transformation Johannes Rath said: “In the coming decade, around 30% of our employees will be leaving the company, predominantly due to retirement.  Simultaneously, we are on a steady trajectory that will naturally increase our workload.  

“We have been tackling this trend for a while with a comprehensive digitalisation strategy centred on AI. The pilot phase has already shown that, by launching Gemini Enterprise, we will markedly increase our operational efficiency.” 

The move is part of SIGNAL IDUNA’s corporate strategy, MOMENTUM 2030, designed to adapt to the changing nature of the workplace and improve digital transformation in the insurance industry. 

Google Cloud EMEA Customer Engineering vice-president Chris Lindsay stated: “We have already seen the significant impact delivered through the introduction of Co SI Health Assistant, that enables customer service agents, especially those with less experience, to access the right information at the right time, leading to shorter wait times, fewer call transfers and, ultimately, more satisfied customers.  

“Now, the roll-out of Gemini Enterprise elevates our strategic partnership to the next level. As Google Cloud, we are proud to support SIGNAL IDUNA’s innovative initiatives in responding to market trends and evolving customer needs with speed and flexibility.”