Shelter Insurance has implemented Shift Technology’s Shift Claims Fraud Detection tool to enhance defences against auto and property insurance fraud.  

The aim is to improve the identification and investigation of fraudulent claims.  

Shift Claims Fraud Detection applies AI to detect concealed fraudulent activities throughout the claims process, enabling insurers to make determinations about which claims to investigate further. 

It also provides investigators with contextual information and documentation to expedite the investigative process.  

This approach is intended to improve operational efficiency and the effectiveness of fraud mitigation efforts. 

Shelter Insurance Litigation and SIU director Mark Jones said: “Through our work with Shift we are able to identify a greater number of suspicious claims, separate them from legitimate claims, thoroughly investigate, and conclude it as quickly, accurately and fairly as possible. This is incredibly beneficial to the business and our customers.” 

The insurer offers property, casualty, reinsurance and life insurance products in 20 US states.  

It is a member of the Insurance Data Network, an initiative by Shift Technology to enhance fraud detection through shared claims data.  

Shift Technology Global Markets and Customer Success head Barrett Callaghan stated: “As auto insurance fraud becomes more sophisticated, insurers must look for solutions that give them advantages over bad actors. Shelter truly understands the value technology can bring to their fraud-fighting initiatives and we are proud to be supporting their efforts.”