One Call has collaborated with Verisk and Applied Systems to launch the UK debut of its fully digital brand Zen Insurance.
The new digital-first insurer is using Verisk Ignite as its policy administration platform and Applied Systems Europe’s Applied Rating Hub for insurer connections.
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Zen Insurance will start with car cover, with the underlying technology also able to support other vehicle segments and home insurance.
One Call chief technology officer Josh Barnsdale said: “Our customers want an easy-to-use platform with seamless transactions and self-service options, and Zen Insurance will deliver just that.
“With Verisk Ignite providing the intuitive end-to-end policy management system and Applied Rating Hub powering real-time access to an influential insurer panel, we have been able to bring Zen Insurance to market with speed and agility.”
Customers will be able to handle their policies through online portals, live chat and self-service tools.
One Call said this structure is intended to support lower operating costs and inform Zen Insurance’s pricing.
Verisk Ignite is a cloud-based platform covering the main stages of the policy process including quote and bind, mid-term adjustments, renewals, documents and billing.
The system is being used to automate processes and limit the operational burden involved in starting a new insurance brand.
Verisk Ignite managing director Nick Haldane commented: “As the market moves rapidly towards a more automated world, the ability to streamline processes, reduce manual intervention, put the power in the hands of the policyholder and respond quickly to change is valuable.
“We are excited that Verisk’s end-to-end policy management platform, built for automation and scale, is enabling brands like One Call’s Zen Insurance to enter the market quickly, while delivering the flexibility and efficiency that customers now expect.”
Applied Rating Hub provides one connection to a market of more than 30 personal lines insurers and managing general agents, with in excess of 100 products.
It also supports full-cycle Electronic Data Interchange trading across the UK insurance sector.
The single real-time connection to multiple insurers is intended to simplify integration work and reduce process delays.
