Specialty insurer Mosaic Insurance has formed a partnership with WNS, a digital business process management solutions provider, to enhance its operations model.  

This collaboration will focus on the insurer’s underwriting, claims support, reinsurance processing, and finance and technology services. 

Under the multi-year agreement, WNS will establish digital-first operations aimed at boosting efficiency, enhancing customer experience, and strengthening Mosaic’s market position.  

The partnership will also focus on generating actionable insights through improved data management and the integration of advanced analytics, supporting Mosaic’s expansion in the specialty products sector. 

As a part of the agreement, WNS is tasked with setting up an automation centre of excellence to pinpoint and capitalise on automation opportunities throughout Mosaic’s business functions.  

WNS has already implemented a multi-tower, multi-location process, which includes a dedicated middle-office delivery team that complements Mosaic’s internal operations centre. 

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Mosaic, established in 2021, operates in seven countries and specialises in underwriting seven lines of specialty business.  

The company offers syndicated capacity from its underwriting hubs located in Bermuda, Canada, Germany, Singapore, UAE, UK and US, focusing on products such as transactional liability, cyber, political risk, political violence, environmental liability, professional liability, and financial institutions. 

Mosaic co-founder and co-CEO Mitch Blaser said: “WNS understands the insurance industry and the complexities of Mosaic’s unique model as an insurer combining Lloyd’s syndicate and agency serving a variety of capital partners.  

“This alliance helps us stay nimble, grow efficiently across geographies, and bring the best solutions to our clients as we develop.” 

In May 2024, Mosaic Insurance unveiled a partnership with Safe Security to introduce Incyde Risk, a cyber facility designed to offer streamlined cyber insurance solutions.  

Led by Mosaic 1609, this cyber initiative will provide up to $25m in capacity on both a primary and first-excess basis.