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May 18, 2018updated 21 May 2018 10:50am

MLC Life Insurance rolls out Mental Health Navigator service

Australia-based MLC Life Insurance in partnership with Best Doctors has introduced a new mental health service to help its clients deal with mental health issues.

Known as Mental Health Navigator, the new service will provide clients with mental health conditions access to a second opinion from a medical specialist.

Once the collection of medical records is submitted, customers will undergo a video consultation with a clinical psychologist or psychiatrist, who will provide a report with diagnosis and treatment plans. Subsequently, the customer will be required to co-operate with their mental health nurse to start a treatment plan.

MLC Life chief customer officer Melissa Heyhoe said: “While we’re here to protect our customers financially, we also have an opportunity to support their health and wellbeing and give them confidence they are on the right path to improve their mental health.

“Mental Health Navigator is a confidential, specialist mental health service that advisers can offer to customers and their families at no cost, and they don’t need to make an insurance claim to use it.”

The new plan is also available to the company’s non-superannuation clients.

Best Doctors connects customers and their families with a network of 50,000 medical specialists, including clinical psychologists and psychiatrists, from Australia and around the globe for a second medical opinion.

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