Financial mutual LV= has
appointed Craig McVoy as head of customer experience for its
retirement solutions business.

McVoy will be responsible for leading the
retirement solutions customer service teams and identifying ways to
enhance service delivery to advisers and customers.

Prior to LV=, he was head of contact
centres at Inchcape and spent eight years at Privilege

Steve Knight, LV chief operating officer
said McVoy’s appointment reflects the focus on customer service at


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