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July 9, 2012updated 13 Apr 2017 8:43am

LV= appoints head of customer experience

Financial mutual LV has appointed Craig McVoy as head of customer experience for its retirement solutions business. McVoy will be responsible for leading the retirement solutions customer service teams and identifying ways to enhance service delivery to advisers and customers. Prior to LV, he was head of contact centres at Inchcape and spent eight years at Privilege Insurance.

By raymond doherty

Financial mutual LV= has appointed Craig McVoy as head of customer experience for its retirement solutions business.

McVoy will be responsible for leading the retirement solutions customer service teams and identifying ways to enhance service delivery to advisers and customers.

Prior to LV=, he was head of contact centres at Inchcape and spent eight years at Privilege Insurance.

Steve Knight, LV chief operating officer said McVoy’s appointment reflects the focus on customer service at LV=.  

 

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