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May 1, 2018

John Hancock to implement single, integrated digital platform for life and annuity customers

John Hancock, a division of Canada-based Manulife Financial , has rolled out a four-year project to deploy a single, integrated platform to offer its life and annuity customers with a holistic and digital experience.

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In order to execute this plan, the insurer has teamed up with Indian IT major Infosys.

Once the project is completed, various legacy systems will be integrated at John Hancock, which will enable the insurer to provide customers with a more digitally enabled experience across insurance products.

John Hancock said that it will retain direct responsibility for all customer interactions through its contact centre.

John Hancock Insurance president and CEO Brooks Tingle said: “As we transform John Hancock into a digital, customer-centric leader – with offerings ranging from John Hancock Vitality to the financial advice app Twine – it is critically important that our IT infrastructure supporting in-force customers also delivers an exceptional experience.

Manulife head of North American Legacy business Naveed Irshad said: “Consolidating multiple legacy systems into a single, integrated platform will reduce the cost of supporting closed in-force blocks of business and increase opportunities to leverage advanced analytics to reengineer the customer experience. This partnership will help us modernise, increase flexibility, and move faster in our global ambitions.”

Manulife operates as John Hancock in the US and provides nearly 10.7 million Americans with a range of financial products, including life insurance, annuities, investments, 401(k) plans, and college savings plans.

Free Whitepaper
img

Never Trust, Always Verify: Is Zero Trust the Next Big Thing in Cybersecurity?

Cyberattacks continue to rise every year and no sector seems to be immune. Hackers target sensitive information such as organizational, client, and financial data, as well as intellectual property (IP) and proprietary functions. As digital transformation becomes a top priority for many organizations, traditional perimeter-based security models are no longer sufficient to address the growing cybersecurity concerns. Against the backdrop, enterprises explore zero trust as it takes a micro-level approach to authenticate and approve access at every point within a network. Reasons to read: The cybersecurity landscape is swiftly changing, and businesses need more awareness to meet the evolving change. The report highlights the current state of play and the future potential of the zero trust approach in cybersecurity to protect critical digital infrastructure of enterprises across sectors such as financial services, healthcare, telecom, and transportation, among others. Read our report and gather insights on the following topics:
  • Traditional vs zero trust protection
  • Key advantages and solution providers
  • Major industries and key players
  • Drivers and challenges
  • Top funded startups and Mergers & Acquisitions
  • Implementation challenges
by GlobalData
Enter your details here to receive your free Whitepaper.

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