InvoiceCloud has joined the Premier tier of the Guidewire PartnerConnect programme following a deployment with NLC Insurance Companies.

The company’s placement in the Premier tier marks its tenth joint customer engagement with Guidewire.

Guidewire’s PartnerConnect Premier designation is awarded based on factors such as confirmed implementation experience, accredited skills and measurable effects on customer projects.

NLC Insurance Companies, a New England insurer covering auto, home, dwelling fire and commercial lines, implemented InvoiceCloud’s cloud-based policyholder payment and engagement solution to streamline premium collections.

The deployment gives NLC policyholders options such as AutoPay, digital wallets and interactive voice response (IVR) payment by phone or text, alongside standard online bill payment channels.

The rollout also added automated reminders via text, email and phone to help limit cancellations and late payments and aimed to simplify reconciliations through integrated workflows with Guidewire BillingCenter.

NLC Insurance Companies vice-president and CIO Duc Ngo said: “Ensuring our customers have access to the best support and technology is a top priority.

“That is where partners like InvoiceCloud and Guidewire come in. With this new integrated solution, our policyholders now have the tool they need to reduce friction in the payment process, simplify their transactions and improve their overall experience.”

InvoiceCloud’s platform is PCI Level 1-compliant and the implementation used Guidewire accelerators to support deployment and adoption.

InvoiceCloud Insurance senior vice-president Angela Abbott said: “Becoming a Premier partner is a testament to the results we are delivering for insurers.

“We are excited to continue helping clients like NLC streamline operations and improve the policyholder experience.”