insured.io is collaborating with Silvervine Software, the developer behind the PTS policy administration system, to provide insurers and managing general agents (MGAs) with access to the SMS messaging and text-to-pay functionality of insured.io.

Under this collaboration, users of Silvervine’s platform will be able to utilise insured.io’s services, including the text-based insured.txt payment solution, enabling policyholders to make transactions via text message.

The connection between the two platforms means insurers can now automate SMS notifications for billing, cancellations, renewals and other policy-related activities.

According to the companies, these features are intended to facilitate improved communication with policyholders and streamline payment processes.

insured.io’s customer engagement platform is cloud-native, optimised for mobile devices and compliant with Payment Card Industry standards for payment handling.

insured.io chief product officer and co-founder Steve Johnson said: “At insured.io, we believe modern communication and payment tools should be accessible to every insurer, not just the largest ones.

“We see first hand how complex systems and disconnected communication channels create friction for carriers and policyholders alike. Partnering with Silvervine has been a natural fit, as their agile, solution-oriented approach makes collaboration easy, allowing us to deliver results faster and ensure every implementation truly fits the carrier’s needs.”

Silvervine’s open integration framework is structured to support collaborations with multiple technology providers, offering insurance carriers flexibility in selecting solutions that align with their operational requirements.

Silvervine Software president Lola Misicka said: “Like Silvervine, insured.io brings deep industry experience and a shared commitment to quality, reliability and innovation.

“Together, we are helping insurers and MGAs modernise with confidence. Customer retention depends on reaching policyholders where they already engage, on their phones.

“Today’s consumers act on a text message, not a paper notice. By delivering reminders with direct text-to-pay links, carriers empower customers to act immediately, before the next distraction in life takes over. It is a faster, smarter way to strengthen relationships and keep policies in force.”