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June 26, 2019

CNA partners with The Helper Bees to enhance claim submission process

The Helper Bees (THB), a US-based insurtech company, has partnered with long-term care insurer CNA to digitise its claims submission process for group long-term policyholders and improve claim submission process.

The collaboration will enable CNA claimants using in-home caregivers to leverage a digital claims invoicing process, thereby avoiding the need to complete manual timesheets.

The digital claims invoicing process provides policyholders and their families better transparency, while also accelerates claims submissions and hassle-free reimbursements.

The Helper Bees will use its proprietary algorithm to match directly home caregivers with CNA policyholders who are looking for home care services.

The Helper Bees said that CNA’s digitisation process will also be used to sometimes promote other interventional services that best help claimants remain at home.

The Helper Bees CEO and co-founder Char Hu said: “This partnership shows how deeply CNA cares about their claimant experience. It touches on two of the most significant pain points of claimants – the reimbursement process and finding great home care options.

“We are excited to partner with such an exemplary organization to further our mission of transforming the aging in place experience.”

CAN vice president of long-term care operations and claims John Palmer said: “Partnering with The Helper Bees, an innovative and agile tech company, will provide a simplified claims submission process, while helping protect CNA policyholders from inaccurate billing.

“The Helper Bees’ caregiver matching process and utilising technology to deliver enhanced care information to caregivers continues our efforts to help our policyholders remain in their home and reduce transitions to facilities.”

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