Friendly society Health Shield has pledged to pass any unintended profit as a result of Covid-19 back to clients and members.

This includes services such as rebates, future premium decreases or benefit and service enhancements.

In addition, the Health Cash Plan provider has installed various immediate support measures to help clients, members, and their brokers. These include the waiving of the provider’s pandemic exclusion on hospitalisation cover, cover for specialist consultations by video call, as well as financial help.

Courtney Marsh, CEO of Health Shield, said: “While it’s impossible to predict the future impact of Covid-19 right now, we want to let our members, clients and broker partners know that we have their interests squarely in mind. Consequently – and in line with our mutual society ethos – we’ll ensure that any assessed, exceptional financial benefit arising as a result of the pandemic will be passed back to customers.”

Health Shield support measures

Remote care pathway support provided by Health Shield allows members to claim for specialist consultations carried out by video call.

Furthermore, Health Shield’s Employee Assistance Programme remains available 24/7, as does its Physio Triage service.

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Health Shield will also waive existing pandemic exclusions to hospitalisation cover.  Free access to its mental wellbeing app is also offered to key workers, charities and students for 12 months.

Marsh added: “Exceptional times call for exceptional measures. That is why we have taken the decision to remove the industry standard pandemic exclusion on our hospitalisation cover. It’s also why we’re speaking to our corporate and individual clients on a case-by-case basis to discuss what we can do to help with any financial difficulties they may be facing. And it’s why we’re ensuring that our integrated care pathway support can continue by allowing members to claim for specialist video consultations, alongside our existing remote services.

“As a friendly society, it’s in our DNA to not only support our employees and members, but also the communities in which we all live and work. We recognise that the Covid-19 pandemic has brought challenges for many – not only on a physical level, but also on psychological and financial wellbeing levels – and we want to reassure all our broker partners, clients and members that we’re here to help keep them and their people in the best of health.

“In the meantime, our business continuity plan is in full swing and we are operating as normal: ready, willing and able to provide support when and where needed.”