Fidelity National Home Warranty (FNHW) has upgraded its core capabilities with the adoption of Origami Risk’s multi-tenant software-as-a-service (SaaS) platform.
The move is aimed at improving policy administration, billing and claims processes.
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Origami Risk is known for its integrated SaaS solutions that cater to various aspects of insurance operations.
These include analytics, billing, claims administration, loss control, policy, rating and reporting.
Moreover, Origami Risk’s platform facilitates full-service bureau content management and is said to offer a holistic digital engagement experience for stakeholders.
Fidelity National Home Warranty president Lorna Mello said: “Origami’s state-of-the-art solution is uniquely suited to our home warranty business and will drive efficiencies and help us expand our home warranty coverage lines and offerings.
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By GlobalData“On the front end, we anticipate a better customer and partner experience for our real estate partners and policyholders; on the back end, Origami will transform our claims process and elevate our service delivery and communication with our customers, agents and business partners.”
Origami Risk Core Solutions division president Mike Kaplan stated: “We are excited about working with Fidelity National Home Warranty to bring automation and technology-based solutions that will enhance their relationships with their business partners, agency network and policyholders.
“Origami’s innovative solutions have been developed to help carriers and other insurance providers drive efficiencies across critical functions, meet customer needs and improve overall performance.”
FNHW, a subsidiary of Fidelity National Financial, is a provider of home protection plans across the nation, serving both homeowners and real estate professionals.
Origami Risk’s platform aims to simplify complex insurance, risk and safety processes for insurers, managing general agents, programme administrators, third-party claims administrators, risk pools and brokers.
The platform is accessible through web browsers and mobile apps.
