ERGO Germany, part of insurance major Munich Re, has gone live with FRISS solution to speed up its claims management process.
FRISS, which offers AI-powered fraud and risk solutions to the property and casualty insurers, worked as a digital transformation partner for ERGO.
As part of the collaboration, the technology vendor supported ERGO Germany to use AI technology to augment its portfolio and speed up claims processing, aimed at offering improved customer service.
ERGO Germany, which processes approximately 90,000 screenings per month, deployed the solution in the personal motor, property and liability lines of business.
The deployment in Germany comes after FRISS successfully implemented the technology at ERGO in Austria, Greece and Lithuania.
FRISS DACH general manager Nicola Virzi said: “It is fantastic to see that our long-term partnership with ERGO added a new chapter to our cooperation. Their vision of supporting the honest customer in the best possible way with state-of-the-art digital initiatives is a perfect match with FRISS.
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“We are delighted to contribute to their digital transformation program and speed up the claims management process with our AI powered risk assessment solution for their claims departments.”
Headquartered in Duesseldorf, Germany, ERGO is an international insurance company with a workforce of almost 28,500 and association of over 12,000 brokers.