CLARA Analytics has introduced two AI tools to support insurance claims professionals in making informed decisions and improving outcomes. 

The newly introduced tools are: CLARA Triage Risk Notes and Claim Event Indicators.  

The tools, according to the company, are intended to address operational challenges that claims organisations frequently encounter, such as missed opportunities and deviations from established best practices.  

These AI-powered tools assess every claim within an organisation’s portfolio from inception to resolution. 

Embedded within CLARA Triage, the new tools aid claims teams in identifying and prioritising specific claims, prompting actionable insights. 

 CLARA Triage leverages AI to help adjusters manage claims that demand attention and to streamline the handling of other claims that are less likely to require additional intervention. 

Risk Notes automatically generate summaries that interpret the complexities of each claim, updating with each new data entry for both structured and unstructured . 

Claim Event Indicators focus on the temporal aspects of claims management, analysing claims data to pinpoint events throughout the claim life cycle.  

These indicators are engineered to detect a wide array of critical moments, from the initial stages of loss notification and medical treatment to subsequent phases, including return-to-work planning, treatment monitoring, and culminating events such as litigation and settlement. 

CLARA Analytics CEO Heather Wilson said: “We’re applying AI strategically to lead the industry forward. 

“By taking a more proactive approach, powered by intelligence, every single claim can be handled more efficiently than ever before, with unparalleled accuracy and precision.  

“We’re not replacing human expertise — we’re amplifying it with smarter tools that provide continuous oversight and strategic guidance.”  

These tools, now available for workers’ compensation claims, are set to expand to auto and general liability claims in the coming months. 

In February 2025, Merchants Insurance Group integrated CLARA Analytics’ AI technology to enhance its auto liability claims process.