Claimence has introduced an AI platform designed to automate directors and officers (D&O) liability claims analysis within financial lines insurance.
The company said the system focuses on streamlining one of the most complex areas in financial lines, aiming to accelerate how D&O claims are reviewed and assessed.
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According to Claimence, individual D&O claims can generate significant external legal costs for coverage evaluation.
Its platform is designed to produce a documented analysis and draft determination letter in under 30 minutes, which is then reviewed by claims handlers.
The financial lines claim segment is estimated by the company to represent a $5.6bn cost base, with projections indicating growth to $11.8bn by 2031.
Claimence noted that D&O claims processes have remained largely manual since 1985, despite wider adoption of AI for underwriting, fraud detection and personal lines claims.
The platform allows users to upload both a complaint and the relevant insurance policy, after which it generates an initial coverage assessment.
Outputs include coverage mapping and draft determination letters, supported by detailed reasoning and source references for validation.
Final decisions continue to rest with human claims professionals.
Claimence stated that the system achieves more than 89% accuracy in initial analysis, alongside reducing claims analysis costs by 30–40% and improving claim processing times by five to ten times.
The platform operates using a human-in-the-loop model, with AI used for tasks such as matching policy language to complaints, while claims handlers retain authority over coverage outcomes.
Claimence acting chief product officer Anthony Faulise said: “The goal was never to take humans out of the process. It was to give them better tools. Claims professionals bring judgment, experience and accountability that no AI can replicate.
“What Claimence does is eliminate the manual drudgery that buries those professionals – so they can do the work that actually requires their expertise, faster and with a stronger record behind every decision.”
The launch comes as D&O-related litigation increases, including securities class actions and derivative actions.
Claimence said the platform is intended to address both operational and specialist challenges in financial lines claims handling, with deployment overseen directly by the company.
