Bought By Many has announced that customers will not invalidate their cover if they are unable to attend regular vet check-ups and appointments due to the Covid-19 outbreak.

The insurance provider requires that pets have annual check-ups a dental check-up every 12 months and vaccinations.

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In a study by Bought By Many, pet owners expect to need routine check-ups within three months, with the majority needing an annual check-up (64%), followed by vaccinations (59%) and dental check ups (43%).  Nearly 34% of pet owners with pet insurance believe missing routine vet appointments will have no impact should they need to claim.

The announcement follows the British Veterinary Associations advice that all veterinary practices to reduce face-to-face contact with pet owners and only offer emergency care and urgent prescriptions. Most routine check-ups and treatments, such as for vaccinations, will not be possible during this period.

The insurance provider was voted Britain’s most trusted pet insurer in 2019. Their policies, not including Liability Only, will cover vet fees if a pet become unwell. As there is little evidence that pets are at risk from Covid-19, its insurance policies also include all potential viruses that animals can be exposed to.

Bought By Many was the first insurer provider in the UK to partner with FirstVet, offering customers free, unlimited access to UK-registered vets 24/7.

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Bought By Many CEO and co-founder Steven Mendel said:“At a time of increased worry and uncertainty, we wanted to reassure our pet owners that they should not worry about invalidating their cover because they are following government advice to stay at home or their local vet practice has temporarily closed. We want to support owners and help dispel any myths or confusion about how to keep their pets healthy and happy during this time.

“Typically, insurance cover requires your pet to have regular check-ups for it to remain valid but the current situation makes it impossible for all owners to do this and it would be wrong for insurers to use this as an excuse to not pay a claim.”