Singaporean insurtech company bolttech has integrated AWS generative AI solutions to lower costs of its operations and personalise customer services.  

The platform, “bolttech Gen AI Factory,” has been developed using Amazon Bedrock and enhances the existing call centre platform, already operating on Amazon Connect and Amazon Lex. 

Gen AI Factory adds speech-to-speech capabilities to bolttech’s chatbots, enabling multilingual, natural conversations with customers and allows teams to create Gen AI applications within the insurance value chain. 

The pilot, which began with Korean, provides “real-time” responses to insurance policy queries, catering to both simple and complex enquiries. 

Through automation of basic activities such as claims processing, it allows bolttech’s agents to focus on improving operational efficiency and customer engagement.  

With AWS’s infrastructure, bolttech aims to use AI for better risk assessment, early warning systems for threats, and AI -driven virtual assistants for claims processing.  

AWS Singapore country manager Priscilla Chong stated: “bolttech is an example of a company delivering innovation using generative AI to enhance customer experiences, improve operational efficiency, and drive innovation in how insurance services are delivered and consumed globally. We’re thrilled to support bolttech, and we’re pleased that AWS’s choice-based, model-agnostic approach is delivering AI-powered convenience to discerning customers at the forefront of the AI revolution.” 

The company is already using AWS tools to expedite time to market.  

It has reported over 50% reduction in time updating code documentation files with Amazon Q Developer.  

bolttech Asia CEO Philip Weiner said: “At bolttech, we remain steadfast in our vision to connect people with more ways to protect the things they value. To achieve this at scale, we rely on the right data and AI infrastructure. AWS’s cloud computing and Gen AI services, including Amazon Bedrock, provide the foundation to access diverse model choices, deliver superior price-performance ratios, and robust trust and safety enterprise features that align perfectly with our needs.  

Earlier in May 2025, bolttech entered a joint venture with Sumitomo Corporation to offer device protection in Asia.