Aviva Italia has selected Guidewire’s InsuranceSuite Cloud and Guidewire EnterpriseEngage to fast-track innovation and deliver omnichannel experiences to all of its stakeholders.

The technology vendor said that by deploying its platform the insurer can draw on new system features that augment business agility and help in delivering better services to customers.

Guidewire’s InsuranceSuite Cloud and EnterpriseEngage are expected to equip Aviva Italia will higher levels of security and operational effectiveness, supported by structured rules.

Aviva Italy innovation head Lorenzo Chiofalo said: “We decided to adopt Guidewire Cloud as the enabler of our business and operations, to improve time to market, customer experience, digital capabilities, and excellent quality of services.

“We believe the choice of Guidewire Cloud will be highly beneficial for all the main elements in our ecosystems: customers will get clearer, faster and seamless service; agents and partners will be supported better, and our people will be working with the best of breed technology.”

Guidewire also claims that the insurer can further optimise performance by managing core businesses through technological and functional capabilities and deliver better services to customers and partners.

It will also enable the insurer to offer customers, agents, and brokers omnichannel products that are custom-built, more flexible, accurate and responsive to their respective needs.

Guidewire Software EMEA managing director Keith Stonell said: “We are delighted that Aviva Italy have chosen InsuranceSuite Cloud as they continue to focus on delivering high-quality insurance products and services using the most advanced technology available.

“We appreciate the trust Aviva is placing in our cloud capabilities and look forward to supporting them as they enhance their business agility and boost their stakeholder engagement, while transferring IT risk to Guidewire.”