British insurer Aviva has introduced an online scam reporting service in the wake of an increased threat of fraud and scams following the global outbreak of the coronavirus.
Users can access the service via the new Fraud Hub section on the insurer’s website.
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The new service, according to the company, will allow users to instantly report instances of suspicious fraudulent activity. They will also be offered by the company personal guidance on what action they can take.
The newly launched platform will enable users to report any suspicious contact which looks to be from Aviva, which could be either in person, or by post, email, call, or even text.
Every reported incident will be probed by the company’s financial crime intelligence unit.
The online scam reporting service has been particularly launched to counter the sudden surge in attempted scams faced by consumers following the Covid-19 outbreak.
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By GlobalDataBetween February and March, there has been a 400% surge in Covid-19 related frauds report, according to Action Fraud, the UK’s national reporting centre for fraud and cybercrime.
Commenting on the launch, Aviva group fraud risk director Matt Chapman said: “The launch of our scam reporting service is an important step forward in helping to protect our customers and the public from fraud.
“We believe we have a responsibility to work in partnership with the industry to protect people from financial crime – particularly where the Aviva brand name is being used without our consent.
“We’re adapting and utilising our existing operations, experience and skills to protect people, and their money, at a time when they are arguably more vulnerable than ever.”
