UK-based re/insurance broker Aon has teamed up with insurtech firm Claim Central to digitise and modernise its claim management capabilities.
Under the terms of the agreement, Aon will leverage Claim Central’s technology such as live video streaming, aerial imagery, real-time chat, customer sentiment measures, and online payments to improve its claims process.
Aon reinsurance solutions business CEO Andy Marcell said: “Aon is committed to helping clients navigate the insurtech ecosystem and adopt new technologies that advance their strategic initiatives.
“Claim Central is utilising technology to make a meaningful impact in the area of claims management, and this is increasingly important for our re/insurer clients as they manage volatility following another active year for global natural disasters.”
As part of the strategic alliance with Aon, Claim Central will establish an Innovation Centre in Florida. The centre will help Aon’s re/insurer clients’ to slash implementation costs related to technology and help improve their claims processes.
Equipped with modernised workflows with desk examiners, field adjusters as well as a connection to a credentialed contractor repair network, the Innovation Centre will offer a live insurance environment in which new-to-market features and functionality can be tested, and special projects for insurer clients can be carried out.
Claim Central global CEO Brian Siemsen said: “Our goal with the Aon partnership and the opening of our Innovation Center is to make claims transformation and innovation easier for insurers and reinsurers.
“This is an opportunity for Aon’s clients and Claim Central’s other insurer customers to concentrate more fully on maximising operations and reaping the full benefit offered by new InsurTech.”
In October 2018, Aon established a new ventures group to identify incubate and deliver new sources of value for clients.