Aon has announced the launch of Aon Claims Copilot, a new integrated digital platform aimed at improving client outcomes by leveraging analytics, automation and global claims management, alongside the expertise of Aon’s claims advocates.
The platform is intended to cover every stage of the claims life cycle, from the initial occurrence to resolution, incorporating analytics and automation throughout.
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The company said the platform will facilitate consistent claims handling globally and provide data-driven insights to inform clients’ risk strategies.
Plans are in place to enhance the system with AI features by 2026.
Clients will have access to analytics on their claims, while Aon’s staff are expected to use digital tools to improve the speed and efficiency of claims processing.
Aon Commercial Risk CEO Joe Peiser said: “Aon Claims Copilot represents an exciting step forward in Aon’s commitment to deliver better information, advice and solutions to clients through technology.
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By GlobalData“It empowers our professionals to turn insight into action, helping clients achieve faster claims resolution, maximise recoveries and make better informed risk and coverage decisions.”
Aon Claims Copilot is set to be launched first in Germany, with expansion to North America, Asia Pacific and other EMEA markets planned for 2026.
Full global deployment is targeted by the end of 2027.
The platform is expected to support Aon’s team of 1,800 claims professionals working across more than 50 countries and managing over 20 product lines.
Among its capabilities are real-time dashboards for tracking claim trends and benchmarking, tools for evaluating carrier performance, secure portals for clients to monitor claim status, and automation intended to streamline the overall process.
The platform aims to assist claims professionals in managing complex cases, supporting clients in recovery efforts and helping close claims more efficiently.
Aon Commercial Risk global chief claims officer Mona Barnes stated: “Expert advocacy combined with AI-driven analytics will give our clients superior visibility and control over their claims.
“Aon Claims Copilot empowers our teams, amplifying their expertise and maximising claim payouts for our clients. It also creates a powerful feedback loop with our brokers, ensuring we place business with market partners that consistently deliver the best results.”
