Singapore-based AI start-up Pand.ai has rolled out its new AI engine to be incorporated into the new chatbot of Great Eastern Life.

Known as TE01, the AI engine generates Natural Language Processing (NLP) that is said to slash errors for intent classification by up to 25%, besides considerably decreasing NLP decay.

The launch of new AI engine follows a contract award to Pand.ai by Great Eastern Life Singapore last year.

The chatboat, known as Gerica, is powered by TE01. It helps agents of Great Eastern Life to carry out enquiries such as claim status check as well as policy details.

Great Eastern senior vice president of digital transformation Tan Meng Siong said: “A key objective for us was to build the best chatbot for our financial representatives and customers and to take financial advisory to the next level, thus we wanted to work with a deep-tech solution provider that has the best technology and the most experience in the insurance domain.

“We were impressed by Pand.ai’s state-of-the-art TE01 engine. Since GERICA made its debut in April, we have seen very high satisfactory score and deep engagement between the chatbot and our pilot group of users, with some financial representatives asking GERICA hundreds of questions in a week.”

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

Pand.ai co-founder and CEO Chuang Shin Wee said that the company’s internal benchmark indicates that TE01 generates NLP models that slash the error rate by over 20% consistently.

As a result, the company is able to produce AI chatbots for its clients with improved accuracy and with least turnaround time.