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September 4, 2019

Singapore’s launches AI engine for Great Eastern Life’s chatbot

Singapore-based AI start-up has rolled out its new AI engine to be incorporated into the new chatbot of Great Eastern Life.

Known as TE01, the AI engine generates Natural Language Processing (NLP) that is said to slash errors for intent classification by up to 25%, besides considerably decreasing NLP decay.

The launch of new AI engine follows a contract award to by Great Eastern Life Singapore last year.

The chatboat, known as Gerica, is powered by TE01. It helps agents of Great Eastern Life to carry out enquiries such as claim status check as well as policy details.

Great Eastern senior vice president of digital transformation Tan Meng Siong said: “A key objective for us was to build the best chatbot for our financial representatives and customers and to take financial advisory to the next level, thus we wanted to work with a deep-tech solution provider that has the best technology and the most experience in the insurance domain.

“We were impressed by’s state-of-the-art TE01 engine. Since GERICA made its debut in April, we have seen very high satisfactory score and deep engagement between the chatbot and our pilot group of users, with some financial representatives asking GERICA hundreds of questions in a week.” co-founder and CEO Chuang Shin Wee said that the company’s internal benchmark indicates that TE01 generates NLP models that slash the error rate by over 20% consistently.

As a result, the company is able to produce AI chatbots for its clients with improved accuracy and with least turnaround time.

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