Aetna International has announced a partnership with confidential and anonymous mental well-being app Wysa.

Through Wysa, all Aetna International members and their employees will have free access to 24/7 text-based support. Its AI-driven chat function also allows members to discuss mental well-being via text and can be directed to self-help content.

In addition, the app will highlight how members can seek additional support through structured one-to-one coaching sessions. The sessions are with Wysa’s qualified mental well-being coaches. Each member is entitled to one free session and special rates for further appointments.

Furthermore, the Wysa app directs members to existing Aetna services as part of their policies.

Working with Wysa is part of Aetna’s work against the “second curve” of the Covid-19 pandemic.

Aetna has also enhanced member access to a range of resources. These include its virtual health offering, vHealth, and its employee assistance programme that provides professional support over the phone or face-to-face.

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By GlobalData

“The health effects of Covid-19 are not just physical. We are facing an unusual and challenging set of circumstances, which have had a huge impact on the mental health and day-to-day lives of many people,” said Richard di Benedetto, president, Aetna International.

“At Aetna International we have long believed that mental well-being should be treated as seriously as physical health, which is why we are committed to improving access to mental well-being support for our members and employees globally.

“By accelerating our relationship with Wysa, we are providing early mental well-being support at scale and, through this, hope to alleviate some of the pressure people are feeling during this incredibly challenging time.

“The mental and emotional well-being impacts of Covid-19, which represent the ‘second curve’ of this pandemic, are likely to stay with us for some time, as people grapple with change and uncertainty in both their workplaces and at home. It is vital that we and other businesses take proactive steps to address this.”