All articles by GlobalData Financial
GlobalData Financial
Aviva to use AI virtual agent to streamline phone-led claims journeys
GlobalData’s 2025 UK Insurance Consumer Survey found that claims are most commonly initiated through the provider’s website.
EV repair cost concerns are a key barrier to UK adoption
GlobalData finds 36.9% of UK respondents are being deterred from switching to an EV by concerns over maintenance/repair costs.
Cyber insurance demand expected to rise as geopolitical tensions reshape risk
A GlobalData poll highlights cyber insurance growth expectations as the Middle East conflict heightens geopolitical and digital risk concerns.
Provider apps emerge as a growing channel for personal lines insurance
GlobalData surveying finds app-based purchasing increasing across major personal lines.
Digital health partnerships expected to be most important for insurers over next three years
Industry insiders believe that health insurers partnering with mental health/wellness apps will be the most important non-traditional partnership for insurers over the next three years.
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Insurance industry sees greatest challenge coming from insurtechs
The insurance industry faces threats from a range of places in the coming years, and insiders believe insurtechs might provide the greatest challenge.
OpenAI approves first insurer app on ChatGPT for in-chat home insurance quotes
GlobalData’s 2025 UK Insurance Consumer Survey finds 42% are comfortable with AI chatbot quotes, as insurers start selling and pricing directly inside ChatGPT.
Car dealers and manufacturers emerge as alternative channels for UK motor cover
8.2% of respondents purchased car insurance from a car manufacturer.
Withdrawal of telehealth services by insurers will lead to increased churn
Virgin Money withdraws remote GP services from its package travel insurance policy, leaving policyholders to reassess their options.
Cyber insurance remains underpenetrated among UK SMEs
Over 35% of medium-sized UK firms lack cyber insurance.