Truepic has partnered with ISB Global Services, a Canadian provider of insurance data, technology and investigative solutions, to introduce “authenticated” photo and video inspections through the ISB Portal.
The integration allows Canadian insurers to order authenticated visual evidence directly through the ISB Portal to support claims decisions.
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Under the arrangement, adjusters can order an inspection from Truepic – an image and video authentication company – from the ISB Portal whenever visual evidence is needed to support a claim.
ISB Global Services CEO Darrell Parsons said: “Our partnership with Truepic strengthens the ISB Portal by giving insurers access to authenticated visual evidence directly within the workflow they already trust.
“Together, we are helping customers make faster, more confident claim decisions while staying ahead of emerging fraud risks.”
Policyholders complete a guided mobile capture process, with the resulting photos and videos validated by more than 50 automated integrity and fraud detection checks before being returned to the claim file within minutes.
Truepic said the partnership is intended to help insurers reduce reliance on costly in-person inspections while addressing the growing use of AI-generated and manipulated images in insurance fraud.
ISB Global Services operates the ISB Portal, which provides Canadian insurers with centralised access to claims, underwriting, fraud prevention and investigation tools.
Truepic authenticates and analyses images, videos and associated data at the point of capture, and its technology has been used to verify hundreds of millions of images and videos for large enterprises.
Truepic president and founder Craig Stack added: “ISB has built something rare: a platform the Canadian insurance industry relies on every day. We are thrilled to be part of it. As photo fraud becomes one of the fastest-growing threats in claims, Truepic’s verified visual evidence is now available through the same portal carriers already trust.”
