The Insurance Council of Australia (ICA) is collaborating with Shift Technology and EXL to establish a new insurance fraud detection platform.
The initiative will make it possible for insurers across the country to share data on fraudulent claims and coordinate investigations, beginning with car insurance as the first area of focus.
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This platform will be developed in partnership with the Insurance Crime Intelligence Network of Australia (ICINA), ICA’s counter-fraud and scams division.
It will support secure sharing of information about fraud patterns among participating insurers.
Work on the platform is expected to start in early 2026 by using data analytics to alert investigators in real time if suspicious activity is detected.
The system will allow insurers to work together on cases involving organised insurance fraud and address fraudulent activity by repeat offenders.
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By GlobalDataComparable systems using Shift Technology are already in use by insurance associations in several countries including the UK, Canada, France, Hong Kong and Singapore.
Privacy, security and governance measures form a central part of this programme, the joint press release said.
Data shared between insurers will use privacy-focused methods, strict role-based access controls and end-to-end encryption.
A governance framework will oversee operation of the platform, with legal supervision and technical controls designed to comply with Australian regulatory requirements and relevant certifications.
ICINA CEO Andrew Gill said: “The insurance industry has fought fraud for decades, but fraudsters have adapted to our digital transformation. Today’s organised networks exploit online services with increasing sophistication, driving up costs for honest customers.
“Today’s announcement is the industry’s most comprehensive response to fraud. By connecting insurers through secure, real-time intelligence sharing, we are creating an early warning system that identifies fraudulent patterns across the entire market – stopping criminals before claims are paid.”
