Insurance firm Sompo has expanded its partnership with Collinson International, a firm specialising in airport experiences and the operator of SmartDelay, to introduce Sompo Smart Delay service in three additional Asia-Pacific (APAC) markets.  

The markets include Singapore, mainland China, and Malaysia, following the earlier collaboration in Thailand. 

The service aims to provide travel insurance policyholders with immediate access to airport lounges and experiences during flight delays. 

Policyholders qualified for the service must register their flights a minimum of two hours prior to the scheduled departure for those in Singapore, and at least three hours in advance for customers in Malaysia and mainland China to utilise the service. 

Upon experiencing a flight delay, they will receive a digital voucher for immediate access to various airport amenities. 

The service details differ across the three new markets. 

In Singapore, policyholders with any Sompo Travel Insurance plan can access the service if their flight delay is at least one hour.  

In Malaysia, the service is available to Sompo TravelSafe+ “Plan Elite A” policyholders for one-hour delays, while “Plan Elite B” holders are eligible for two-hour delays.  

For mainland China, under Sompo TravelJoy, single-trip policyholders can benefit from the service for flight delays of two hours or more. 

Collinson International APAC executive chair and chief commercial officer Todd Handcock said: “As lounge access and premium services become increasingly important to travellers, particularly in the event of a flight delay, this expansion underscores our shared commitment to elevating the travel experience across APAC – providing reassurance and peace of mind when it’s most needed.” 

Sompo APAC consumer lines president Bill Zhang stated: “We’re excited to launch the Sompo Smart Delay benefit to three more markets as we accelerate our focus on delivering innovative travel products across the region through this partnership with Collinson International.  

“Leveraging Collinson International’s extensive portfolio of airport lounges and travel network, combined with our deep understanding and insights of the consumer trends and behaviours across APAC, this new feature will enhance the travel experience and reinforce our commitment to meeting the evolving needs of our customers.”