The Standard Insurance Company has expanded its alliance with technology company HCLTech to incorporate AI into its infrastructure and application services. 

This move is aimed at expediting the transition to a product and service-based IT operating model, aligning with the insurer’s digital transformation agenda. 

HCLTech will provide The Standard with its generative AI (genAI)-led service transformation platform, AI Force, as well as digital engineering and cloud services. 

These technologies are expected to refine The Standard’s delivery of workplace benefits, with a focus on customer service.  

The transformation will be supported by the formation of a Joint Innovation Council and a Digital Experience Office. 

The Standard chief information security officer and IT infrastructure and security management organisation head Laxman Prakash said: “The Standard’s growth journey has accelerated in recent years through digital transformation and acquisitions, and HCLTech has proven to be the best partner to help us scale efficiently and seamlessly with its digital-first and customer-focused approach. We look forward to the positive impact that this ongoing partnership will provide for our customers.” 

HCLTech senior vice-president and North America insurance head Anubhav Mehrotra stated: “We are excited about this extended partnership with The Standard, showcasing our deep commitment to the insurance sector. This collaboration underscores HCLTech’s investment in AI-led capabilities and innovative talent, which have been pivotal in guiding The Standard through its digital transformation journey.” 

Last month, The Standard expanded its partnership with EvolutionIQ, integrating an AI-powered claims guidance platform into its disability insurance processes.  

This technology empowers The Standard’s claims team to leverage data insights to reduce administrative workloads, enhance decision-making and streamline payments.