Zurich Canada has introduced a series of organisational changes aimed at improving its alignment with customer segments and broker partners.  

The company’s restructuring is part of an initiative to simplify operations and provide more targeted services to its clients. 

In the new structure, Zurich Canada’s teams will be organised around four principal customer segments: National, Middle Market, SME (small and medium-sized enterprises) and Retail.  

This approach is intended to facilitate more streamlined interactions between customers, brokers and the company. 

The National Accounts segment, which includes National General Property, National Liability (with Environmental & Auto), a consolidated National Energy/Construction/Marine unit, Surety and Financial Lines, will be led by Dane Hambrook. 

Marco Royer has been appointed to oversee the Alternative Risk Solutions segment, which will manage programmes, MGAs (managing general agents) and ART/captives. 

Donna Mulligan will maintain her leadership role in the Middle Market segment, focusing on specific industry verticals including construction, manufacturing, professional services, real estate, retail, technology and wholesale. 

The Retail segment will be structured to cover A&H (accident and health), travel and retail partnerships (auto & home), with the head of retail reporting to Paul Jackson, the head of customer & market management and retail. 

Zurich Canada CEO Saad Mered said: “We are committed to putting our customers and broker partners at the centre of everything we do. These changes are a reflection of our ambition to deliver simpler, more effective solutions and to build even stronger relationships with those we serve.  

“By aligning our organisation more closely with our customers’ unique needs, we are positioning Zurich Canada for sustainable growth and continued leadership in the market.” 

In May, Zurich North America revamped its US National Accounts and Underwriting leadership.