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December 15, 2017

Indian insurance firm DHFL taps OpenText to digitise key business process

India-based DHFL Pramerica Life Insurance has concluded a large-scale digital transformation project carried out by Canadian IT firm OpenText that has digitised its key business processes.

From creating insurance policy documents to managing new insurance agents and channel partners, the latest enterprise-wide digital transformation has digitised every process.

The Canadian technology vendor will provide the insurance company with implementation support and managed services, as part of a multi-year deal.

The insurer implemented OpenText Content Suite to generate and manage customer-facing documents, such as insurance quotes and policies.

OpenText said that its platform will help DHFL securely manage sensitive information that customers share with the company.

The platform will also enables policy processing across multiple teams at DHFL Pramerica Life Insurance and automate interactions with insurance agents.

DHFL Pramerica Life Insurance managing director and CEO Anoop Pabby said: “Our customers are demanding a dynamic digital experience from us as an insurance company. Shifting our operations to a digital-first approach is helping us manage our rapid growth while continuing to scale our high-level of customer service. Our customers and insurance agents are responding well to these changes.”

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